Thank you for purchasing a WordLock product!
Here you can find some of the most common questions we get, along with the answers that have been able to help most of our customers.
Is there a master combination that can open my lock?
There is no way to open or reset your lock if the current combination is unknown. In the interest of security, there is no master combination.
I can't open my lock. What combination does my lock open to?
Try of the following factory-set default combinations to open your lock: BOLT, SPELL, PACK, SHED, TREE, GYMS, WORDS.
The lock is no longer working or the lock is broken.
There is no way to open or reset the combination on your lock if the current combination is unknown. If you believe your lock is defective, contact Customer Service for assistance.
I have a resettable 5-dial padlock but can't reset the lock.
Be sure that the combination is aligned with the indicator line. Be sure to pull up on the shackle so that the lock is open before sliding the reset button down. The slide reset button will not slide down if the lock is not open. Please visit Customer Service for downloadable PDF versions of instructions.
I've lost the mounting bracket to my bike lock. Can you send me a new one?
Yes, we'd be happy to! Please visit Customer Service to complete a contact us form for warranty concerns.
My bike lock is open, but I don't know what the combination is. Help!
No worries! It's easy to figure out your existing combination when the lock is in the open position. Push the "key" with the notches into the barrel. Starting with the right-most dial, rotate through all 10 letters, while pushing the key into the barrel until the "key" moves in 1/4 of the way. Once the key moves in 1/4 of the way, you have figured out the letter on the right-most dial (it will be the letter on the dial that is aligned between the 2 notches). Do not rotate the dial away. Write the letter down on a piece of paper.
Continue by rotating the 2nd dial from the right through all 10 letters (just as you did with the previous dial), while pushing the key into the barrel. Once the key moves in again (another 1/4 of the way), you have figured out your next letter. Write the letter down on a piece of paper.
Do the same for the 3rd dial from the right and the final dial in that order, writing down the letters as you figure them out.
Here's a video for your convenience:
Note: This only works with RESETTABLE combination cable locks. This will not work for padlocks or for pre-set, non-resettable combination bike locks.
I have a 4-dial or 5-dial combination lock that is no longer working.
It is possible that your combination was set to be one letter off from your intended combination. Try the following: turn the dials to the combination that you set last set it to. Then, turn the right-most dial one letter at a time; at each letter, stop and try to open the lock. If this doesn't work, try the same procedure with each of the other dials and see if the lock opens.
Where can I find a copy of the instruction manual?
Please visit Customer Service for downloadable PDF versions of instructions, default combinations and a list of sample word combinations.
Where can I find a list of possible combinations?
Please visit Customer Service Page for a list of sample word combinations.
Can I get extra copies of my keys?
Yes, as long as you have at least one of your keys, bring it to the hardware store and they will be able to help you make a copy. If you have lost all of your keys, there is unfortunately no way for us to send you a copy for your specific lock.
My bike was stolen while using a WordLock. Does your warranty my bike?
We are sorry to hear that your bike was stolen! However, our warranty only covers our lock and mounting bracket. We will replace any WordLock (or mounting bracket) that malfunctions or is damaged in the course of normal use. We cannot replace and are not responsible for the stolen product. Our locks are built to strict standards (ASTM Test Standard F-833-10) and resist attacks. However, any lock on the market, regardless of brand or manufacturer, can be removed if the determined thief uses the appropriate tools. Our locks effectively prevent all but the most determined thief.