If you have a question, we want to hear from you. As a small, dynamic company working hard to succeed, customer service is word one around here. And that’s a guarantee.
If you have a problem, we need to hear from you. Please call or use the form at the bottom of the page to tell us how we can help.
If you need any instructions or lists of possible words to get you started with your new WordLock, just download the PDF that matches your WordLock. As always, if you need more help, give us a call at 650-948-WORD (9673).
Wordlock warrants that the lock will remain operational during normal use for as long as you own the lock. This warranty does not include inability to open the lock as a result of your loss of the combination. If your lock fails, please return it to the address on this support website, for a replacement lock. Except as set forth herein, Wordlock provides no other warranties, express or implied, including but not limited to the warranties of merchantability, noninfringement or fitness for a particular purpose. WORDLOCK SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM LOCK FAILURE OR DEFECTS. Some states do not allow the exclusion of incidental or consequential damages, so the preceding exclusion may not apply to you.
2855 Kifer Road, Suite 245
Santa Clara, CA 95051-0800
Last Updated: June 15, 2009
PERSONAL INFORMATION COLLECTED
We collect information from you in various ways when you use our Sites. We collect personal information you directly provide to us. For example, we collect your name, email address, postal address, phone number, fax number, demographics and other information you provide us on our Sites. We may also obtain information from other companies and combine that with information we collect on our Sites.
When you visit our Sites, some information is automatically collected. For example, when you visit our Sites your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses are logged automatically. We also collect information about your usage and activity on our Sites.
Web Beacons. We may collect information using Web beacons. Web beacons, or "gifs," are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
USE OF PERSONAL INFORMATION WE COLLECT
We use personal information collected through our Sites for purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use your information to:
Wordlock may store and process personal information in the United States and other countries.
SHARING OF PERSONAL INFORMATION
We do not share your personal information with third parties other than as follows:
SECURITY OF YOUR PERSONAL INFORMATION
Wordlock takes reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.
YOUR INFORMATION CHOICES AND CHANGES
CHANGES TO THIS POLICY
Wordlock may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above.